The Boss is now a “client”… who are able to be just as challenging. Their IT equipment is now their responsibility to manage and maintain. They need to cope working alone and with overall flexibility comes the need for self-discipline. Most VAs are good communicators and have experience of handling demanding clients, but the conflicting priorities can be a headache and controlling client expectations should be a core skill.
The technology is another matter though. The VA needs THIS support to keep the procedure going. This is often provided by using an advertising hoc basis by a partner or a buddy, which can leave them vulnerable It’s worth examining out their situation first, so you don’t find yourself stranded.
If you need your VA to use your technology – ranging from Microsoft-exchange and Groove to iCAL and other online calendar or file sharing tools – then they will need to be IT-savvy enough to cope or have access to more professional support.
Working alone has its own set of issues. VAs will usually take steps to break their isolation and have ethical support close at palm, but being the only person in the business can again leave them vulnerable to workload highs and illness… not forgetting, everyone needs a holiday a little while too.
My advice to someone looking at by using a VA is to ask them regarding these issues and gratify yourself that the trade-off in risks Versus benefits is acceptable to your business.
This is likely to describe the broader array of services provided by a business that is more than only a individual VA, perhaps a business that’s grown with a few VAs or an organisation that has secretarial and admin staff providing chargeable VA services to clients.
Typically, they will have better office facilities – this can be a physical office or a virtual office setup – and you could expect their IT systems to be superior to that of a virtual offices miami. This allows them to deliver more complex services just as if they were “within your organisation” but with all of the overall flexibility and cost benefits associated with a VETERANS ADMINISTRATION.
A website through which they take instructions, track work and manage clients
A web office for file management, calendar sharing and time recording
Collaboration tools such as instant messaging and tele/video/web conferencing
VOIP telephone system for call dealing with and virtual internal extension cables for VAs
Only a few people like being forced to utilize someone else’s IT systems when they can help it. Most website applications will force a different way of working on clients that’s alien and burdensome, so look for someone who can also accommodate some of your more important working methods.
If you create large documents or use digital voice dictation, emailing large files will be impossible and you’ll need to use a file transfer service, a WebOffice or another cooperation tool. This is common so understanding the options for file transfer is important from the start.
Typically the range of services that the Virtual Office Solutions provider may offer will be far greater than the usual VIRTUAL ASSISTANT largely because of their technology. You should also find that their THIS knowledge and even their IT support people can be hugely useful in helping you to learn getting the best from your own IT systems and may even help you to solve IT problems too.